It is our goal to provide quality products to all of our customers. Each item is top checked carefully before it leaves our dock. Every effort will be made to ensure your order arrives safely. Please inspect your shipment immediately upon arrival. Due to the fragile nature of granite and quartz tops, every inbound shipment to our customers should be opened and the top inspected for damage before signing the freight bill with the driver present. In the case that the top is damaged - DO NOT ACCEPT THE PIECE. We ask that you write "Refused - Damaged" on the BOL. Take a picture of the damage to send to us, and contact us immediately so we can get a replacement sent. L & K cannot accept concealed damage claims. We thank you in advance for your support in this matter.
Regarding our No Top cabinets, this process will not be necessary, but please check the exterior of the box for obvious damage before accepting the item.
Report any losses or damages to us immediately at 901-861-2662.
Due to the fragile nature of this product, we prefer to ship mirrors with a cabinet order. If it is necessary to ship a mirror by itself, please be aware that the shipping costs are very high and we cannot guarantee it will arrive unbroken.
If you would like to return your undamaged vanity, we will offer a store credit only. You will be responsible for the return freight cost. All returns MUST be in the original box, with the original packaging material and strapped to the pallet. Please call or email to initiate a return.